Please note that the AWEX Online software does not support Internet Explorer version 9 (IE9) or above.  IE9, which is only available on PC’s using Windows 7 or Vista, was released in mid-March 2011 and will trigger a “HTTP Status 400 error” when clicking on any of the AWEX Online reports.  Depending on configuration, IE9 may self-install as part of Windows Updates.

  • As a workaround, users can either:
    Use an alternative browser (Firefox and Chrome, the next two most popular browsers, will both operate successfully).
    Firefox: www.mozilla.com/firefox/fx
    Chrome: www.google.com/chrome
  • Uninstall IE9 (see instructions at very bottom).  Your PC should automatically revert to IE8 which is compatible.

IE9 will successfully operate alongside both of these alternative browsers (you may prefer to use IE9 for everyday browsing, and Firefox/Chrome for AWEX Online only). 

PC’s using Windows XP (or earlier versions) are unaffected as IE9 is unable to be installed on these PC’s.

For more information contact the AWEX Online support line on +61 (2) 9428 6130.

To uninstall Internet Explorer version 9

The following instructions apply to both Windows 7 and Windows Vista.
Click the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.

  • Under Uninstall an update, scroll down to the Microsoft Windows section.
  • Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.
  • Click one of the following:
  • Restart now (to finish the process of uninstalling Internet Explorer 9, and restore the previous version of Internet Explorer).
  • Restart later (to wait until you shut down or restart your computer).

Note:
After you uninstall Internet Explorer 9, the previously installed version of Internet Explorer will be available on your computer. It is not necessary to reinstall.

These instructions are sourced from:
http://windows.microsoft.com/en-AU/windows7/how-do-i-install-or-uninstall-internet-explorer-9